Frequently asked Questions

Have questions? We’ve got you covered.
From custom orders and flavour options to pickup details and lead times, our most commonly asked questions are answered here to make your Glacé experience seamless and sweet.

When will my order be delivered?

Monday - Friday delivery available after 5:00pm Saturday - Sunday delivery available after 9:00am If you would like delivery outside of these times please let us know in the order form and we will try our best to assist.
How much is delivery?

Googong - Free Queanbeyan / Jerrabomberra - $20 Bungendore - $30 City & South Canberra - $40 North Canberra - $50 These are pricing for single tier cakes only. Delivery quotes for tiered cakes are available upon request. Please note that tiered cake deliveries incur higher costs due to their increased fragility, which necessitates extra care during transportation.
Where and when can I collect my order?

Collection is in Googong & timing will be confirmed when placing your order. If you have a certain time you need the order complete by please remember to add this to your order form.
What about dietary requirements?

We offer gluten free, vegetarian, and vegan options upon request (pricing subject to change).

Something else?

If you have a question we haven't covered, drop us a message and we will get back to you as soon as we can.